Privacy Policy

BUTTI Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

When you order, we need to know your name, e-mail and delivery address. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it.

We use a technology called "cookies" as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don't do anything i.e. they are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date/timestamps). The website that created the cookie can read the contents when you are at their website.

Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer.

Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their web sites.

In the past, cookies have had some bad press. Much was due to a general misunderstanding of what cookies are and how they work but some was due to justifiable privacy concerns relating to 3rd party tracking cookies. These cookies are used by advertising websites and track a web user across multiple sites. The good news is that all modern browsers allow you to easily block 3rd party cookies.

We use cookies for the following purposes: “To store the contents of a visitor's shopping basket” OR “To identify what site referred the visitor to the Website” OR “To record analytics data” etc.

All the major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the 'Tools' section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

How does BUTTI use my personal information?

During your visit to our site, we will use the personal information you provide, such as name, e-mail and delivery address for the following purposes:

To fulfil your order requirements

To maintain your online account with us if you have opened one.

To manage and respond to any queries or complaints to our customer support.

For market research, e.g. we may contact you for feedback about our products and services, either directly or via a third party.

To provide you with the information, products and services requested from us.

To provide you with helpful information about our products.

For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

To comply with our legal and regulatory obligations.

With whom does BUTTI share my personal information?

BUTTI needs to share information with certain selected third parties in order to operate our business:

Service Providers: We provide information to our service providers acting on our behalf (for example companies that provide digital marketing services, statistical analysis, website optimisation) as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies).

Government Authorities: Where your order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and the country of destination.

Credit and Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.

If you have any questions about privacy, please contact us by e-mail at support@butti.co.uk


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